Liberty keeps house in order
One of the biggest challenges for any organisation with a large asset portfolio, such as transport and fleet operators, building and utilities maintenance companies or construction and plant management businesses, is keeping track of assets and associated repairs and servicing records.
Over the last year L.B. Foster Netpractise has been working to tailor its Fingerprint asset maintenance software for property services specialist Liberty Group. Liberty manages over 220,000 properties for local authorities, housing associations, public sector and commercial enterprises.
Fingerprint is L.B. Foster’s new asset maintenance software solution. It was previously developed in partnership with a major bus operator for use in the transportation market. Liberty Group has subsequently worked with L.B. Foster’s software solutions team to further develop the system’s capability, in terms of more advanced functionality, enhanced intelligence and increased data analytics.
Fingerprint provides base level root cause analysis for engineers and managers. Users record data on tablets, building a detailed picture of individual asset performance and maintenance. Mark Sullivan, Group Director of ICT at Liberty Group says: “At Liberty we are on a journey to be the go to people for property services. We’re investing in our people and our systems and providing the best tools, training and support for staff.
“We’ve invested in Fingerprint by L.B. Foster. It’s a cutting edge IT system using an ultramodern, armoured tablet. Its robust design gives added peace of mind to users.
“Our repairs and maintenance teams can now see more detailed property and job history than ever before, all at their fingertips. So when we arrive at a property we can deliver the best service possible for customers and aim to achieve a first time fix.”
Graham Kett, Technical Operations Manager at L.B. Foster Netpractise, says: “Aside from the technical development of the solution for Liberty, we also implemented a rigorous training programme for the repairs team, including a comprehensive User Manual.”
Garry Miller is a Liberty service engineer: “One of the things that will make this system much better than our old system is the job history record actually on the tablet. Being able to see what has been done previously and what’s been fitted helps you build a clearer picture of the overall issue. It also improves first time fixes.”