Informing passengers on TransPennine Express
Keeping rail passengers informed with latest updates on travel disruption and services is a commitment that TransPennine Express is quite literally rolling out to its customers.
The rail franchise has invested in 18 new Inform by L.B. Foster mobile, wireless, battery-powered, fully interactive, touchscreen information totems. Each mobile display is now deployed across the TransPennine Express (TPE) network.
Joseph Smith is Customer Information Manager at TPE. He says: “Our investment in L.B. Foster’s Inform mobile totems is all about putting customers first.”
“We’re providing access to essential travel information when and where it is needed - on the station concourse, by the ticket office, on individual platforms. That’s the beauty of mobile, totally wireless infrastructure that are battery powered; it can be positioned absolutely anywhere - indoors and out.”
Joseph Smith, Customer Information Manager, TransPennine Express
“We have been so impressed with the totems that we showcased them as part of the exclusive stakeholder launch of our new Nova 1, 2 and 3 trains at Liverpool Lime Street in November.”
Dagan Bradbury is L.B. Foster TEW Engineering’s Inform project manager. “Inform is a brilliant piece of innovation engineering. What drives it is the clever part. The Inform software pulls together data from any number of sources and presents it in a customer friendly format.
“The totem is just one way that we can deliver important information to travellers. The software can sit behind fixed screens, mobile displays - pretty much any form of screen hardware - to suit customer installation requirements.”
