Customer Information Systems

Disruption management

  • Posted by Laura Powell

Passengers need to make choices where planned journeys are disrupted. L.B. Foster Inform wireless, mobile totem allows operators to inform their customers with information at the actual point of disruption.

Unfortunately, trains do not always run on time due to unexpected events. Examples are infrastructure malfunctions, rolling stock breakdowns, accidents, and weather conditions. Such events are called disruptions.

Inform by L.B. Foster are part of a range of solutions using pioneering technology in screen display hardware & easy to use content management software.

Benefits

  • Disruption information in real time
  • information at the point of choice
  • mobile and wireless
  • end to end journey information, from home to destination
  • full display options and integrated feeds (Darwin etc).

Abelio totem trial

In June 2018 Abelio conducted a live information trial using our innovative wireless totem to display up the minute disruption notices. View our video below.

“We’ve trialed a range of different information on L.B. Foster’s mobile totem, including live departure information, wayfinding, station information and video for customers showing the improvement work which is taking place on the railway during this closure. “The feedback from customers and our staff has been really positive and we’re grateful to L.B. Foster for working with us to bring this trial to fruition.”

Paul O'Bentley, Business Support Manager, ARR (Abelio Rail Replacement)